Accessibility Commitment for Rubbish Collection Croydon

Rubbish Collection Croydon is committed to providing an accessible and inclusive online experience for all users, including disabled people, older people, and those using assistive technologies. This accessibility statement explains how we design and maintain our website and online booking tools for accessible rubbish collection in the Croydon area, and how you can contact us if you need additional support.

Our Accessibility Standards

We aim to ensure that our website and digital services for rubbish collection in Croydon comply with the Web Content Accessibility Guidelines version 2.1, at AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

Compliance with WCAG 2.1 AA is an ongoing process. We regularly review our content, design, and code to identify and fix accessibility issues as part of our commitment to continuous improvement.

Screen Reader Compatibility

Our website is designed to work with popular screen readers so that residents and businesses in Croydon can access information about rubbish collection, recycling, and bulky waste using audio or braille output. We use clear headings, consistent page structures, descriptive text for images where appropriate, and meaningful labels for forms and buttons.

We aim to ensure that all essential information about accessible rubbish collection in Croydon can be understood when using a screen reader. If you find any content that is difficult to interpret with your screen reader, please contact us so we can review and improve it.

Keyboard Navigation

Our website is built to be navigable using only a keyboard, without the use of a mouse or trackpad. This benefits users with mobility impairments and many others. You should be able to:

Move through interactive elements using the Tab, Shift plus Tab, and arrow keys. Activate links and buttons using the Enter or Space keys. Access forms, submit requests, and manage bookings for rubbish collection in Croydon using only the keyboard.

We aim to keep focus indicators visible so you can see where you are on the page. If you encounter any part of the site that is difficult or impossible to use with a keyboard, we would like to hear about it.

Text, Layout, and Readability

We aim to use clear language and straightforward layouts so that information about rubbish collection in the Croydon area is easy to find and understand. We avoid unnecessary jargon and present content in short sections with descriptive headings.

Where possible, our pages support text resizing without loss of content or functionality. You can use your browser settings to increase font size or adjust colours and contrast to suit your needs.

Ongoing Improvements

We know that accessibility is not a one time task. We review our website regularly, including when we add new features or update our rubbish collection services in Croydon. We may carry out manual checks, user feedback reviews, and automated tests to identify and fix problems.

We welcome suggestions from users who rely on assistive technology or have specific accessibility needs. Your feedback helps us improve our services for everyone.

Contact Us About Accessibility

If you experience any difficulty using our website or accessing information about rubbish collection in Croydon, please contact us. We can provide information in alternative formats where reasonable and discuss any adjustments that might help you use our services more easily.

To contact us about accessibility issues, or to request information in a different format, please get in touch by telephone or email using our usual customer service contact details. When you contact us, it is helpful if you can explain which page or part of the site you were using, what went wrong, and what device or assistive technology you use. We will review your request and aim to respond as quickly as possible.

Accessibility Statement Review

This accessibility statement describes the current level of accessibility for our digital services relating to rubbish collection in Croydon. We will update this statement when we make significant changes to our website or when we improve our compliance with WCAG 2.1 AA. We encourage you to revisit this page periodically to stay informed about our ongoing work to support accessible rubbish collection services for everyone in Croydon.