Rubbish Collection Croydon Privacy Policy

This Privacy Policy explains how Rubbish Collection Croydon collects, uses, stores and shares personal data about its customers. It applies to all individuals and businesses using Rubbish Collection Croydon services within the Croydon area. By engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Rubbish Collection Croydon is the data controller for the personal data described in this policy. We are responsible for deciding how and why your personal data is used and for ensuring that it is processed in accordance with applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you use. The main categories of data we collect are:

Contact details such as your name, address, email address, telephone number and, where relevant, the contact details of other individuals associated with your account.

Service information such as property type, collection address, preferred collection dates and times, access instructions, and details of the waste or items to be collected.

Account and communication data such as enquiry details, quotes requested, correspondence by email or phone, and records of any complaints or feedback.

Billing and payment details such as your billing address, payment status, amounts paid, and limited payment method details to the extent needed for invoicing and reconciliation. Card payments are processed by secure payment providers and we do not store full card details.

Technical and usage data such as basic information arising from your use of our website and online forms, including pages visited, time and date of visits, and the device and browser used. This may involve the use of cookies or similar technologies where permitted by law.

Where you provide personal data about other individuals, such as a joint account holder or site contact, you should ensure that they are aware of this Privacy Policy and that you are authorised to share this information with us.

Lawful Basis for Processing

We only use your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Performance of a contract. We process your personal data to provide our rubbish collection and related services, to manage bookings, to communicate with you regarding collections, and to handle payments and invoices.

Legitimate interests. We process certain data to operate and improve our business, to manage our relationship with you, to respond to enquiries, to keep appropriate business records, and to protect our rights and property. When relying on legitimate interests, we consider your interests and rights and ensure they do not override our own.

Legal obligation. We may process your data where necessary to comply with legal and regulatory obligations, for example in relation to tax, accounting, or waste disposal regulations, or to respond to lawful requests from public authorities.

Consent. In limited cases, we may rely on your consent, such as for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the contact details provided in this policy or by using the unsubscribe options in our communications.

How We Use Your Personal Data

We use your personal data for the following purposes:

To set up and manage your account, including verifying your details, creating bookings and scheduling collections.

To deliver our rubbish collection services in the Croydon area, including contacting you about access to the property, changes to collection times, and follow up on any service issues.

To issue quotes, invoices and receipts, and to manage payments, refunds and debt recovery where necessary.

To respond to your questions, requests and complaints, and to provide customer support.

To manage our business operations, including internal record keeping, auditing, statistical analysis and service improvement.

To send you information about our services that may be of interest, subject to your communication preferences and applicable direct marketing rules.

To protect our business and our customers, including detecting and preventing fraud, misuse of our services, or other unlawful or harmful activities.

To comply with legal and regulatory obligations and to cooperate with law enforcement or other public authorities when required.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this policy. These third parties act either as data processors on our behalf or as independent data controllers.

Data processors are service providers who process personal data only on our instructions and for our purposes. Common types of processors we use include:

IT and cloud service providers who host our systems, databases and email services, and who provide security and maintenance.

Payment processors who handle card and electronic payments on our behalf.

Customer relationship and booking management systems used to organise collections and manage communication with customers.

Professional advisers such as accountants or consultants who assist us in operating our business and complying with legal obligations.

We require all processors to implement appropriate technical and organisational measures to protect your personal data and to process it only in accordance with our written instructions and applicable law.

We may also share personal data where necessary with waste transfer stations or recycling partners so that they can receive and process collected materials in compliance with regulations. In some cases, we may be required to share data with public authorities, regulators, law enforcement or courts where this is required by law or necessary to establish, exercise or defend legal claims.

We do not sell your personal data to third parties.

International Data Transfers

Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. When this happens, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other recognised transfer mechanisms, to ensure that your personal data remains protected to standards comparable to those in the United Kingdom.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting or reporting requirements, and resolve disputes.

In general, we keep customer account and service records for a period that reflects the applicable statutory limitation periods, typically up to six years after the end of your relationship with us. Financial and invoicing records may be retained for longer where required by tax or accounting rules.

Information that is no longer required will be securely deleted, anonymised, or otherwise removed from our systems. Retention periods may vary depending on the specific type of data and the context in which it was collected, and we periodically review our retention practices to ensure they remain appropriate.

Your Data Protection Rights

Under data protection law, you have a number of rights regarding your personal data. These rights apply to all Rubbish Collection Croydon customers in the Croydon area, subject to certain legal limitations and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how it is used.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including any profiling. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it be transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how your personal data is being handled. We encourage you to contact us first so that we can seek to resolve your concerns directly.

Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, encryption and secure storage practices. While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. Any updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

If you have any questions about this Privacy Policy or how Rubbish Collection Croydon processes your personal data, you can contact us using the usual customer service contact details provided on our website or in your service documentation.