Rubbish Collection Croydon Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Croydon provides rubbish removal, waste collection and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Service Provider means Rubbish Collection Croydon, the company offering waste collection and rubbish clearance services.

1.2 Client means any individual, business, organisation or other party who books or uses our services.

1.3 Services means rubbish collection, waste removal, bulky waste clearance, household waste collection, commercial waste collection, and any related services provided by the Service Provider.

1.4 Waste means any items, materials, refuse or rubbish presented for collection that are lawful for us to carry and dispose of in accordance with applicable waste regulations.

1.5 Contract means the agreement between the Client and the Service Provider for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Service Provider offers rubbish collection and waste removal services for domestic and commercial clients within our service area. The exact nature of the Services to be provided will be as agreed at the time of booking.

2.2 Services may include, but are not limited to, collection and removal of household waste, garden waste, office waste, bulky items, light construction waste, and other non-hazardous refuse, subject always to compliance with applicable waste laws and these Terms and Conditions.

2.3 The Service Provider reserves the right to refuse to collect any waste that is hazardous, prohibited, incorrectly described, improperly packaged, unsafe to handle, or which cannot lawfully be transported or disposed of.

3. Booking Process

3.1 Clients may book Services by telephone, email, online enquiry form or any other booking method that the Service Provider makes available from time to time.

3.2 When making a booking, the Client must provide accurate and complete information including, but not limited to, the collection address, access details, type and approximate volume or weight of waste, and any special requirements.

3.3 The Service Provider may provide an estimated price based on the information supplied by the Client at the time of booking. This estimate may be revised on arrival if the actual waste type, volume, weight, access or working conditions differ from those described.

3.4 A booking will only be considered confirmed when the Service Provider has accepted the booking and, where required, received any applicable deposit or pre-payment. Confirmation may be provided verbally or in writing.

3.5 The Client is responsible for ensuring that someone with authority is present at the collection address at the agreed time to give access, confirm the waste to be removed and approve any revised charges where applicable.

4. Service Attendance and Access

4.1 The Service Provider will use reasonable endeavours to attend the Client's premises on the agreed date and within any specified time window. However, attendance times are estimates only and may be affected by traffic, weather, operational issues or circumstances beyond our control.

4.2 The Client must ensure that the Service Provider has safe, reasonable and lawful access to the collection point, including appropriate parking or stopping space for our vehicles. Any parking charges, permits or access fees are the responsibility of the Client unless agreed otherwise in advance.

4.3 If the Service Provider is unable to access the collection point at the agreed time, or if access is unduly restricted, unsafe or unlawful, we may, at our discretion, cancel the visit or charge a waiting fee, wasted journey fee or additional labour charge.

5. Client Obligations

5.1 The Client is responsible for accurately describing the waste to be collected, including any potentially hazardous elements, and for complying with all instructions given by the Service Provider in relation to segregation, packaging, or presentation of the waste.

5.2 The Client warrants that all waste presented for collection is owned by the Client or that the Client has full authority from the owner to arrange its removal.

5.3 The Client must ensure that all waste to be collected is reasonably accessible, free from dangerous materials such as sharp objects or exposed nails, and does not include prohibited items such as certain chemicals, asbestos or clinical waste unless explicitly agreed in writing.

5.4 The Client must not include any items that are unlawful to possess, transport or dispose of, including but not limited to stolen goods, controlled substances or other contraband.

6. Pricing and Payments

6.1 Charges for Services will be based on factors including the type of waste, volume or weight, labour required, access conditions and disposal costs. The applicable rates will be communicated to the Client at or before booking, or otherwise made available on request.

6.2 Unless otherwise agreed in advance, payment is due on completion of the Service at the collection address. The Service Provider may require full or partial payment in advance for certain bookings.

6.3 The Service Provider accepts payment by cash, debit card, credit card or other payment methods advised from time to time. Cheques or bank transfers may only be accepted if agreed in advance.

6.4 All prices are quoted in pounds sterling and are exclusive of any applicable VAT or other taxes, which will be charged at the prevailing rate where applicable.

6.5 If the actual waste volume, weight or type differs from that originally described, or if access and labour requirements are greater than anticipated, the Service Provider may revise the price on site. If the Client does not accept the revised price, the Service Provider may refuse to carry out the Service and may charge a call-out or wasted journey fee.

6.6 In the event of late or non-payment, the Service Provider reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs incurred in pursuing payment.

7. Cancellations and Amendments

7.1 The Client may cancel or amend a booking by contacting the Service Provider during normal business hours. Cancellations or changes are only valid once acknowledged by the Service Provider.

7.2 If the Client cancels a booking more than 24 hours before the scheduled collection time, no cancellation fee will normally be charged, unless otherwise specified at the time of booking.

7.3 If the Client cancels within 24 hours of the scheduled collection time, or fails to provide access at the agreed time, the Service Provider may charge a cancellation fee or wasted journey fee to cover our reasonable costs.

7.4 The Service Provider reserves the right to cancel or reschedule any booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal or regulatory issues. In such cases, we will use reasonable endeavours to notify the Client as soon as practicable and arrange a new collection time.

8. Waste Handling and Regulations

8.1 The Service Provider is committed to lawful and responsible waste management. All waste collected will be transported and disposed of at licensed facilities in accordance with applicable UK waste legislation and environmental regulations.

8.2 The Client acknowledges that once waste has been collected and removed by the Service Provider, it will be processed, transferred, recycled or disposed of at our discretion in compliance with legal requirements.

8.3 The Client agrees to provide any information reasonably required by the Service Provider to comply with waste duty of care obligations, including descriptions of waste streams, origins of materials and any known contamination risks.

8.4 If, after collection, the Service Provider discovers that waste includes hazardous, prohibited or incorrectly described materials, we may, where lawful and safe to do so, return such items to the Client or arrange for their specialist handling and disposal. The Client will be liable for all additional costs, charges, penalties or fines arising from such materials and for any breach of waste regulations caused by incomplete or misleading information.

9. Liability and Insurance

9.1 The Service Provider will exercise reasonable care and skill in providing the Services. However, our liability to the Client is subject to the limitations set out in this clause.

9.2 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9.3 Subject to clause 9.2, the Service Provider shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the provision of the Services.

9.4 The Service Provider's total aggregate liability to the Client in respect of all claims arising out of or in connection with any single Service or series of related Services shall be limited to the total amount paid or payable by the Client for the relevant Services.

9.5 The Client is responsible for removing or protecting any items of value that may be at risk during waste collection, including flooring, fixtures, fittings and personal belongings. The Service Provider will not be liable for damage to property where the Client has failed to take reasonable precautions or has instructed us to proceed in circumstances where risk has been highlighted.

9.6 The Service Provider maintains appropriate public liability insurance in respect of the Services provided. Details of insurance cover are available on request.

10. Complaints and Service Issues

10.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Service Provider as soon as reasonably possible, providing full details of the issue.

10.2 The Service Provider will investigate complaints promptly and aim to resolve them in a fair and reasonable manner. This may include arranging a revisit, partial refund or other appropriate remedy, at our discretion and subject to the circumstances.

10.3 Any complaints regarding alleged damage to property must be reported within 48 hours of the Service, and the Client must provide evidence and allow the Service Provider a reasonable opportunity to inspect the alleged damage.

11. Data Protection and Privacy

11.1 The Service Provider will collect and process personal information about Clients strictly for the purposes of managing bookings, providing Services, processing payments and fulfilling legal obligations.

11.2 The Service Provider will store personal data securely and will not sell or unlawfully share such data with third parties. Information may be shared with trusted partners, contractors or authorities where necessary to deliver the Services, process payments, prevent fraud or comply with legal requirements.

11.3 By using our Services, the Client consents to the collection and processing of their personal data in accordance with applicable data protection laws.

12. Force Majeure

12.1 The Service Provider shall not be in breach of this Contract nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control.

12.2 Such events may include, but are not limited to, extreme weather conditions, natural disasters, acts of government or authorities, strikes, lockouts, industrial disputes, traffic incidents, breakdown of plant or machinery, or interruption or failure of utility services.

13. Variation of Terms

13.1 The Service Provider reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are published or otherwise notified to Clients.

13.2 For ongoing or pre-booked Services, the version of the Terms and Conditions in force at the time of booking will apply, unless a variation is agreed in writing between the parties.

14. Severability

14.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

14.2 If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written quotation, booking confirmation or additional terms agreed in writing, constitute the entire agreement between the Client and the Service Provider in relation to the Services.

15.2 The Client acknowledges that they have not relied on any statement, promise or representation that is not set out in these Terms and Conditions or in writing between the parties.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By booking or using rubbish collection and waste removal services from Rubbish Collection Croydon, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.